Please notify our Complaints Officer:
Telephone: (08) 6200 0269
In writing to
33 Motivation Drive, Wangara, WA, 6065
Any Finance 365 team member can also refer you to the Complaints Officer.
Please explain the details of your complaint clearly either verbally or in writing.
We resolve any complaint as fast as we can and do our best to stop the unnecessary escalation of minor issues.
OUR EXTERNAL DISPUTE RESOLUTION SCHEME
If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. This is a free service giving you an unbiased method of complaint resolution.
Please email us if you would like more details on our dispute resolution procedures.